It is the mission of the Water Division to manage the physical water infrastructure of the town. To design, construct, operate, and maintain the water system in a manner that provides maximum benefit to the human and environmental health and safety of the community. To deliver its product in an efficient manner that is both technologically feasible and cost-effective. To always maintain the highest legal and ethical standards in the course of completing its mission.
Report a Concern
Report non-emergency problems and concerns to the Town of Plymouth right from your smartphone, tablet, or computer, powered through SeeClickFix. Use SeeClickFix to report quality-of-life concerns such as potholes, road drainage/flooding, water issues, paving issues, and more.
Outdoor Watering Restrictions in Effect
Outdoor watering restrictions are in effect for the Town of Plymouth Public Water System. Please see the Watering Restrictions page for additional information and the current watering schedule.
Hydrant Flushing in West Plymouth Pressure Zone
As part of the annual flushing program, the Water Division began flushing hydrants in the West Plymouth Pressure Zone the week of April 10, 2023.
Weather permitting, all flushing will begin at 7:30 A.M. and continue as late as 8:00 P.M. Flushing in West Plymouth will take approximately 6 -8 weeks to complete. Freezing weather may cause delays. Please see the anticipated flushing schedule for a general guide of areas being flushed.
The West Plymouth Zone encompasses all areas west of Standish Avenue and Westerly Road out to the Carver town line. This pressure zone has hydrants with red bonnets. See the attached map for limits of the West Plymouth Pressure Zone.
You may notice a severe drop in pressure while hydrants are flowing.
Customers are advised that some discoloration of the water is to be expected if you draw water while we are flushing near your home. If this occurs, you should wait until we are out of the area and then run cold water from the faucet nearest to the water meter for several minutes and it should clear up.
As a precaution, customers are urged to check their water for discoloration prior to washing laundry. Should a load of laundry be stained by rusty water, contact the Water Division office for recommended cleaning instructions.
- How many times a year do you bill?
Currently, all properties in town are billed in 3-month cycles, not including seasonal customers who are billed twice a year. Each bill will be based on actual usage during the read dates as well as a flat infrastructure charge for each service. For more information on the rates please follow the Water/Sewer rates link on the left of the page in the self-service link area.
- Why is my water discolored?
When water runs rapidly through pipes, sediment gets stirred up into the flow such as when hydrants are flushed or during the summer when usage on the system is at its highest. If your water is discolored, let the outside spigot run for several minutes until the water is clear. If you continue to have problems please call us at 508-830-4162.
- I'm selling/buying a house in town. Do I have to change my name and address?
Your real estate agent should have taken care of this already. If you have no agent please check with the closing attorney. All outstanding utility bills stay with the property and if no closing is ordered you will be responsible for any outstanding balances due along with interest, penalties, and possibly liens.
Please note: Real estate agents must submit a Final Reading Request via email 7 to 10 business days before the closing to ensure a reading can be done on time for the closing. You can find the online submittal form on the Self Serve Information page.
- When should I call to have my summer house turned on/off?
Coming soon we will be using an online service form. Please stay tuned for this exciting new program!
- Do you fluoridate the water?
No, the Town does not currently fluoridate the water.
- My neighbor is paying less then I do, why?
Your neighbor more than likely uses less water than you. We do not bill by the number of people in the house, how often you wash your car, or how many loads of laundry you do, but by the amount of water that flows through and registers on your meter.
- I got a hanger on my door to fix something, what does that mean?
Tagging is the most effective way for our meter crew to let the homeowner know there is a repair that needs to be done. It is up to the homeowner to schedule the appointment so the work can be completed. If the homeowner does not schedule the repair, their bill will be estimated gradually higher and will not be eligible for an abatement.
- A pipe broke, who's responsible for it?
The town is only responsible for the stop in the street and the meter itself on the homeowner's property. Anything other than those is the responsibility of the homeowner. If the street is public, the town maintains the water mains, however, if the street is private, the homeowners on that street are required to complete the repair as a group in a timely manner.